#369 - Email Piping
Type Feature
Status Accepted
Milestone Future
Version 3.2.2
Component Tickets
Priority Normal
Severity Normal
Owner Zach Taylor
Assigned to -
Reported 10 years ago
Updated 10 years ago
Votes 0
Related tickets
Proposed time
Worked time

What does this feature do?

Pulls new tickets via email (POP3/POP3S), e.g.:

Subject => Summary, Body => Description

It should have the option to set the Status to New (or other) by default

What makes this feature interesting?

It would allow Abuse Desks to accept abuse reports via email (which is currently what I am using it for, only I am placing tickets for my employees manually)

Ticket History

10 years and 7 months ago by Jack

  • Milestone 3.2.2 Future
  • Component Tickets
  • Status New Accepted

This is a good idea, I like it, however I'm not sure when I'd be able to get around to it.

Might be added in a 4.x release, I'm seriously considering starting work on 4.0 now and adding all the queued features (3.3, 3.4, 3.5) in 4.x releases.