Email Piping

369
Feature
Zach Taylor
-
Future
3.2.2
Tickets
Accepted
Normal
Normal
4 years ago
3 years ago
0

Description

What does this feature do?

Pulls new tickets via email (POP3/POP3S), e.g.:

Subject => Summary, Body => Description

It should have the option to set the Status to New (or other) by default

What makes this feature interesting?

It would allow Abuse Desks to accept abuse reports via email (which is currently what I am using it for, only I am placing tickets for my employees manually)

Ticket History

4 years and 3 months ago by Jack

  • Changed Milestone from 3.2.2 to Future
  • Set Component to Tickets
  • Changed Status from New to Accepted

This is a good idea, I like it, however I'm not sure when I'd be able to get around to it.

Might be added in a 4.x release, I'm seriously considering starting work on 4.0 now and adding all the queued features (3.3, 3.4, 3.5) in 4.x releases.