You should add the ability possibility to create private tickets. If you read the other ticket about categories, I can explain you what I mean exactly:
I saw this feature at phpbb. You can create private tickets, which are only visible to staff members. Only staff members and the creator can see the ticket in the private tickets category. Could be very useful if you found a security issue like an exploit or something else.
This feature is pretty much complete, all that needs to be done is the viewing stuff on the View Ticket page.
is it possible to use this function currently?
i dont see any option to submit a ticket as private.
i like this idea, and in need this for my installation of traq
There is definitely code in Traq to support private tickets. I will take a look when I get a chance today or tomorrow. But it will most definitely be supported going forward.
Private Tickets is a good idea, but there is no need for categories, thats basically what Components are for. I might put a check box on the New Ticket page to toggle if it's private or not.